How Community 360 Is Better Than Well-known Social Platforms

Table of contents

1. Overview 
2. What is Community 360? 
3. How are Facebook, WhatsApp and Telegram contributing towards community engagement? 
4. How is Community 360 different from other well-known social platforms? 
5. Conclusion 

Overview

When it comes to community management, very-well known platforms like Facebook, WhatsApp, and Telegram, are very popular for community building, chats, networking, and social interactions. However, in each case, there are few downsides (which definitely no one wants to talk about), basically, when it comes to handling more complicated communities and organisations, such platforms do not work well. That is why Community 360 exists, with all the features needed to make community management more productive. 

While Facebook, WhatsApp, and Telegram meet the basic requirements of a community, Community 360 goes further, sporting powerful tools designed specifically for clubs, organisations, and groups that want to make engagement and growth easy. Let’s dig a bit deeper into what makes it different and why it’s a game-changer in managing all types of communities.

What is Community 360?

Community 360 is an all-in-one community engagement platform that makes local governments, councils, and organisations easily manage their data, have control over their community, and create an environment that is positive and thriving.

How are Facebook, WhatsApp, and Telegram contributing towards community engagement?   

All well-known platforms like Facebook, WhatsApp, and Telegram make it easy for connecting, chatting, and collaborating with different kinds of communities. Facebook focuses majorly on community building through the usage of groups, events, and pages. This will enable the members to contribute to discussion-making plans for events and catch up with the latest news. On the other side, WhatsApp excels through real-time chats with smaller-sized groups, which comprise communities, broadcast lists, and calls that allow interaction to take place. Telegram supports basic community management with features like group chats, channels, and bots for automation. However, it lacks advanced tools for structured member tracking, event management, and detailed analytics, making it more suitable for informal or casual community interactions. While useful for communication, it doesn’t provide the comprehensive functionality needed for managing complex community organisations. 

How is Community 360 different from other well-known social platforms? 

1. Customisation/Theming/Branding
   Make your community look just the way you want it to reflect your identity. Add your logo, pick your colors, and pick your fonts to build a unified and recognisable space that connects with you and your members. It becomes a strong imprint on your club, thereby creating a welcoming and engaging atmosphere for everyone. 
   
2. AI enhancement
   Community360 offers community management with strong AI enhancement features – bringing powerful automation and efficiency together to the table. It has AI writing tools for generating content, contextually accurate replies for seamless communication, and also has the capabilities of bulk responses to respond to repetitive queries quickly.
   
3. Single tenancy
   Single tenancy is a robust feature on which Community360 can rely to always provide each customer with his or her own dedicated server. Single tenancy will help customers to feel secure storing information that may be sensitive while knowing that no unauthorised access or breaches may occur since they’re not sharing it with someone else. It also optimises performance by setting aside resources solely to meet the needs of each customer, ensuring a smooth and secure experience for the user. 
   
4. Social media management
   Design content and programming that speaks and connects to diverse audiences across different age groups. Understanding the different attitudes and areas of interest of other demographics would help create experiences truly suited to meet the needs of each group. Plus, you can access the site to manage and schedule all your posts, so your social media outreach becomes more efficient and ensures greater engagement from your audience. 
   
5. E-commerce
   This platform enables you to provide several types of offerings, including products and services, subscriptions, or paid memberships. You can also manage access to specific communities according to membership levels. With this feature, you can have tiered pricing in your store. You can offer different rates and benefits for each member according to their tier level. Offering such flexibility will help you determine proper offerings for unique communities’ needs while providing each member with suitable access and value based on the level at which they subscribe.
   
6. Moderation
   We are closely monitoring conversations in real time and enforcing community guidelines to seek ways of ensuring that a conversation remains productive and is in line with the community standards. Keeping the control of interaction enables us to review and respond to any issues or violations in real-time or on responding to a problem that may arise, therefore, making sure all can join in a comfortable environment. This makes the overall experience of the user to be confident within the community. 
   
7. Click & Report
   Our platform allows the members to easily voice their concerns, making reporting easy with just one click and seamless while allowing for enhancement of overall community engagement and support. In this regard, streamlined approaches guarantee that individuals in the community are empowered to voice their concerns, knowing that they will be heard and resolved swiftly.
   
8. Maps
   It is relatively easy to identify the locations of projects, local initiatives, and available community resources on the intuitive map feature. The marked sites on this map represent positively-impacting changes visually in the community, which is presented clearly and engagingly. Beyond user guidance around their surroundings, this functionality fosters an understanding of the dynamic activities and resources that nourish growth and improvement in a community. 
   
9. Integrated Campaigns
   With the help of integrated campaigns, email and SMS can be reached to their community. Thus, the messages of a brand will eventually have a harmonious flow into the minds of their audiences. They might get most of the updates and promotions in one go through any choice of their wanted channels. The brands are able to engage more and respond better with their community with the help of integrated campaigns. They build a connected as well as an informed community. 
   
10. Workflow management
    Workflow management will ensure coordination among several teams to add efficiency and compliance to all processes. This will ensure that content, profile updates, or other vital actions always go through the level of approval for execution. In doing so, clear guidelines and approval hierarchies are set, thereby helping the organisation have consistency in accountability for every part of the operations, which translates into better collaboration and a more streamlined approach in community management.

Conclusion

While Facebook, WhatsApp, and Telegram offer nice features for bare community communication, Community 360 is a purpose-built platform that digs into the needs of modern community management. From tracking members to managing events, advanced controls on privacy, and task tracking, Community 360 delivers an overall solution tailored for all communities.  

Community 360 is, indeed, a unique community management platform that sets itself apart and outshines its competitors by doing much more than social networking and bringing together a fully integrated professional experience. Besides making community management easier, it empowers the community managers to build even stronger, more engaged, and more organised groups. 

Want to build and manage a thriving community? Book a demo today.